dk365 Privacy Policy

This Privacy Policy ("Policy") describes how dk365 ("dk365", "we", "us", "our") collects, uses, stores, discloses, and protects personal data relating to individuals ("you", "your", "Player") who register for or use the dk365 online betting and casino platform at dk365.biz. The Policy applies to all products and services offered through the platform, including cricket betting, live dealer casino, slot games, fishing games, and all associated account and payment services.

By creating a dk365 account or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not access or use the dk365 platform.

This Policy covers all personal data processed in connection with your use of the dk365 platform, whether you access it from Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan. We are committed to handling your personal information with the highest standards of care, security, and transparency.

dk365 is the data controller in respect of the personal data collected and processed through the dk365 platform. As data controller, dk365 determines the purposes for which personal data is collected and the means by which it is processed. dk365 operates under an international gaming licence and is subject to the data protection obligations imposed by its licensing jurisdiction as well as applicable regulations governing the handling of player data.

Where dk365 engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, and cloud infrastructure suppliers — those providers act as data processors. They may only process your data on dk365's documented instructions and are contractually required to implement appropriate technical and organisational security measures.

For all privacy-related enquiries, requests, and complaints, you may contact our data protection team at [email protected] with the subject line "Privacy Request".

dk365 collects personal data in three principal ways: data you provide to us directly, data generated automatically through your use of the platform, and data obtained from third parties in connection with identity verification and payment processing.

Data you provide directly:

Data collected automatically:

• Device identifiers, IP address, browser type and version, operating system
• Session data including login timestamps, pages visited, game sessions, and betting activity
• Geolocation data (country and region level) derived from your IP address
• Cookie identifiers and similar tracking technology data (see Section 9)
• Performance and error logs generated by your use of the platform

Data from third parties:

• Identity verification results from licensed KYC/AML service providers
• Payment confirmation and transaction reference data from payment processors
• Fraud risk scores from fraud detection service providers

dk365 uses your personal data for the following specific purposes. In each case the legal basis for processing is identified in Section 5 below.

• Account registration and management: Creating and maintaining your dk365 player account, verifying your identity and age (21+ requirement), and managing your account settings and preferences.
• Service delivery: Processing bets, operating casino and slot games, crediting winnings, and providing all other platform features you request.
• Payment processing: Facilitating deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, including verification of payment instrument ownership.
• Regulatory compliance: Fulfilling our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) regulations, including reporting suspicious transactions to relevant authorities where required by law.
• Responsible gaming: Monitoring account activity to identify potential signs of problem gambling, administering player-activated deposit limits, loss limits, session limits, and self-exclusion periods.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, unauthorised access, and abuse of the platform.
• Customer support: Responding to your enquiries, resolving complaints, and improving the quality of our support services.
• Platform improvement: Analysing aggregated and anonymised usage data to improve platform performance, game offerings, and user experience.
• Marketing communications: Sending you information about relevant dk365 promotions, bonuses, and new features, where you have consented to receive such communications and subject to your right to opt out at any time.

dk365 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and dk365 — namely, operating your player account, processing bets and payments, and delivering the services you have requested.
• Legal obligation: Processing that dk365 is required to carry out to comply with applicable law, including AML/KYC obligations, regulatory reporting requirements, and responses to lawful requests from governmental authorities.
• Legitimate interests: Processing carried out for dk365's legitimate business interests where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and improving our services through analytics.
• Consent: Processing for which dk365 has obtained your explicit consent — primarily marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

dk365 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. We may share your personal data with the following categories of recipients, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa/Mastercard processing networks — solely to process your deposits and withdrawals.
• KYC and identity verification providers: Licensed third-party providers who verify your identity, age, and address to satisfy our regulatory obligations.
• AML and fraud screening providers: Services that screen transactions for money laundering indicators and flag unusual activity patterns.
• Cloud and infrastructure providers: Providers of the secure server infrastructure on which the dk365 platform and player data is hosted.
• Game software providers: Third-party casino game and live dealer providers whose games are integrated into the dk365 platform. These providers may receive session data necessary to operate the game; they do not receive your full identity or financial profile.
• Regulatory and law enforcement authorities: We will disclose your personal data to competent regulatory bodies, law enforcement agencies, or courts where we are legally required or compelled to do so.
• Dispute resolution services: Where a player dispute is referred to an external dispute resolution body under our gaming licence conditions, limited relevant data may be shared with that body.

dk365 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for such longer period as is required by law or our gaming licence conditions. The following general retention periods apply:

When personal data is no longer required and no legal obligation requires its retention, dk365 will securely delete or anonymise it so that it can no longer be linked to any identifiable individual.

dk365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between your browser or device and dk365 servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Encryption at rest: Sensitive personal and financial data stored in dk365 databases is encrypted at rest using AES-256 encryption.
• Access controls: Access to systems containing personal data is restricted to authorised dk365 personnel on a need-to-know basis and is protected by multi-factor authentication.
• Network security: dk365 infrastructure is protected by firewalls, intrusion detection systems, and continuous security monitoring.
• Penetration testing: Regular third-party security audits and penetration testing are conducted to identify and remediate vulnerabilities.
• Staff training: All dk365 staff who handle personal data receive mandatory data protection and security awareness training.
• Incident response: dk365 maintains a documented data breach response plan. In the event of a breach affecting your personal data, dk365 will notify affected individuals and relevant authorities as required by applicable law.

dk365 uses cookies and similar tracking technologies (including pixels, web beacons, and local storage objects) on the dk365 platform. Cookies are small text files placed on your device that help us deliver a better, more personalised experience.

dk365 uses the following categories of cookies:

You can manage or withdraw consent for non-essential cookies at any time through your browser settings or by updating your preferences in your dk365 account. Disabling certain cookies may affect the functionality of the platform. Note that strictly necessary and functional cookies cannot be disabled without impacting your ability to use core dk365 services.

As a dk365 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our data protection team at [email protected] with the subject line "Privacy Request". dk365 will respond to all verifiable requests within 30 days.

• Right of access: You may request a copy of the personal data that dk365 holds about you, together with information about how it is being used.
• Right to rectification: If any personal data dk365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: In certain circumstances you may request that dk365 delete your personal data. This right is subject to overriding legal obligations — for example, where retention is required by AML law, erasure may not be possible during the mandatory retention period.
• Right to restriction: You may request that dk365 restrict the processing of your personal data in certain circumstances, for example while an accuracy dispute is resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes. Where you object to marketing, dk365 will cease processing your data for that purpose immediately.
• Rights related to automated decision-making: Where dk365 makes decisions about you solely by automated means that have a significant legal or similarly significant effect, you have the right to request human review of that decision.

The dk365 platform is strictly for persons aged 21 years and above. dk365 does not knowingly collect or process personal data from any individual under the age of 21. Age verification is conducted as part of the registration process, and accounts where the registered player is found to be under 21 will be immediately suspended and all associated data reviewed in accordance with our Responsible Gaming Policy.

If a parent or guardian believes that their child or a minor in their care has registered an account with dk365 or provided personal data to us, we ask them to contact our support team at [email protected] immediately. Upon verification of the report, dk365 will close the account and delete the associated personal data without delay, subject to any overriding legal obligation to retain specific records.

dk365 operates globally and may transfer your personal data to servers or third-party processors located outside of Pakistan. Where such international transfers occur, dk365 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within our operating jurisdiction. These safeguards may include:

• Contractual clauses imposing data protection obligations on the recipient party
• Transfers only to jurisdictions that provide an adequate level of data protection as recognised by relevant authorities
• Technical measures such as end-to-end encryption ensuring data cannot be read by unauthorised parties during transfer

If you would like further information about the specific safeguards applicable to any particular international transfer of your data, please contact our data protection team at [email protected].

dk365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or updates to the services we offer. When material changes are made, dk365 will notify registered players via email or via a prominent notice on the platform before the changes take effect. The effective date at the top of this Policy will be updated accordingly.

Your continued use of the dk365 platform following notification of any amendments to this Policy constitutes your acknowledgement of the updated Policy. We encourage you to review this page periodically to stay informed of how dk365 protects your personal data. If you disagree with any changes to this Policy, you may close your account by contacting our support team.

If you have any questions, concerns, or complaints about this Privacy Policy or about how dk365 handles your personal data, please get in touch with our data protection team through any of the following channels:

• Email: [email protected] — subject line: "Privacy Request"
• Live Chat: Available 24 hours a day, 7 days a week via the dk365 platform
• General enquiries: [email protected]

dk365 aims to acknowledge all privacy-related requests within 24 hours and to provide a substantive response within 30 days. Where a request is particularly complex or relates to a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.